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Ordering Policies

New Accounts

Orthopedic Outfitters does not require a minimum order. Please note that not all products are available in all areas. We require payment by Visa, Mastercard or American Express on your first order.

Payment Terms

Terms are Net 30. Visa, MasterCard and American Express are accepted on the day of shipment.


We ship UPS Ground unless otherwise specified. Other available shipping options are Fedex and USPS. For larger, capital items like exercise equipment and treatment tables, we use truck delivery or the LTL freight provider used by our vendors.


Supply items are typically delivered in 1-3 days depending on your locations and stock availability. Larger equipment orders may vary from one to several weeks.

Shipping Damage

Inspect all merchandise upon delivery. When signing the delivery form, make written note of any visible external damage to the packaging. Open and inspect your package immediately to determine if there is any concealed damage. Report any damage to the freight carrier and file a claim if necessary.


Merchandise may be returned for credit subject to the following terms:

  • Defective items will be evaluated on a case by case basis. We will either replace the defective item or issue a credit.
  • A return authorization number must be obtained from Orthopedic Outfitters before merchandise may be returned. Unauthorized returns will be refused.

  • A 20% restocking fee will be applied within 30 days of invoice date on products in sellable condition.

  • A 30% restocking fee will be applied within 60 days of invoice date on products in sellable condition.

  • No credit will be allowed for items returned 60+ days after the invoice date.

  • If returned item(s) are not in sellable condition, we will return the item(s) to you and you will be responsible for full payment of the item(s) as invoiced.

  • You will be responsible for all return shipping charges.

  • Products must be returned in original packaging.

    Orthopedic Outfitters does not force a minimum order on our customers and note that not all products are available in all areas. If there is a particular product you're looking for and don’t see it on the website, please contact us and we will do our best to source it for you!

    We appreciate every order and thank you for your business. Please let us know how we can better serve you.

    Sales Toll Free: 877.939.0334
    Toll Free Fax: 877.939.0123