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Ordering Policies

New Accounts

Orthopedic Outfitters does not require a minimum order. Please note that not all products are available in all areas. We require payment by Visa, Mastercard or American Express on your first order.

Payment Terms

Terms are Net 30. Visa, MasterCard and American Express are accepted on the day of shipment.


Most orders ship from our California warehouse, Monday through Friday, unless notified otherwise. We ship UPS, Fedex, USPS. Shipping options are chosen at checkout and all transit times are estimates by the shipping platform, not guarantees.  For larger, capital items like exercise equipment and treatment tables, we use truck delivery or the LTL freight provider used by our vendors.

FREE SHIPPING available for orders over $50 USD -  Capital items excluded, which includes massage and therapy tables and exercise machines.

Products ship from California in the US. All orders must be made by 2:00 pm PST to qualify for shipping the next business day.


Supply items are typically delivered in 1-5 days depending on shipping method chosen at checkout, your location and stock availability. PLEASE NOTE: Delivery estimates shown at checkout are ESTIMATES, not a guarantee. We have no control over transit times once and order leaves our warehouse.  Larger equipment orders may vary from one to several weeks.

Shipping Damage

Inspect all merchandise upon delivery. When signing the delivery form, make written note of any visible external damage to the packaging. Open and inspect your package immediately to determine if there is any concealed damage. Report any damage to the freight carrier and file a claim if necessary.


Merchandise may be returned for credit subject to the following terms:

  • **IMPORTANT** A return authorization number must be obtained from Orthopedic Outfitters before merchandise may be returned. Unauthorized returns will be refused. Returned braces and other products must be in sellable condition. If a brace has been worn for more than an initial fitting, we cannot refund that item. If we cannot resell it, we cannot take it back. 

  • Defective items will be evaluated on a case by case basis. We will either replace the defective item or issue a credit/refund. 
  • No credit will be allowed for items returned 60+ days after the invoice date.

  • If returned item(s) are not in sellable condition, we will return the item(s) to you and you will be responsible for full payment of the item(s) as invoiced.

  • Return label fees will be subtracted from refunds. 

  • Products must be returned in original packaging.

    Orthopedic Outfitters does not force a minimum order on our customers and note that not all products are available in all areas. If there is a particular product you're looking for and don’t see it on the website, please contact us and we will do our best to source it for you!

    We appreciate every order and thank you for your business. Please let us know how we can better serve you.

    Sales Toll Free: 877.939.0334
    Toll Free Fax: 877.939.0123