Ordering Policies

New Accounts

We require payment by Visa, Mastercard or American Express on your first order.

Payment Terms

Terms are Net 10. Cash, Visa, Mastercard or American Express are accepted as payment on the date of shipment. Late payments will accrue monthly interest charges at 2%. Delinquent account charges will be put on credit hold until balance is paid in full.


We ship regular ground UPS unless otherwise specified. Truck delivery on larger capital items like exercise equipment and treatment tables.


Supply items are typically delivered in 1-3 days depending on your locations and stock availability. Larger equipment orders may vary from one to several weeks.

Shipping Damage

Inspect all merchandise upon delivery. When signing the delivery form, make written note of any visible external damage to the packaging. Open and inspect your package immediately to determine if there is any concealed damage. Report any damage to the freight carrier and file a claim if necessary.


Merchandise may be returned for credit subject to the following terms:

  • A return authorization number must be obtained from Orthopedic Outfitters before merchandise may be returned. Unauthorized returns will be refused.

  • Books, videos and pillows are not returnable.

  • A 20% restocking fee will be applied within 30 days of invoice date on products in sellable condition.

  • A 30% restocking fee will be applied within 60 days of invoice date on products in sellable condition.

  • No credit will be allowed for items returned 60+ days after the invoice date.

  • If returned item(s) are not in sellable condition, we will return the item(s) to you and you will be responsible for full payment of the item(s) as invoiced.

  • You will be responsible for all return shipping charges.

  • Products must be returned in original packaging.

    Orthopedic Outfitters does not force a minimum order on our customers and note that not all products are available in all areas. If there is a particular product you're looking for and don’t see it on the website, please contact us and we’ll source it for you!

    We appreciate every order and thank you for your business. Please let us know how we can better serve you.

    Sales Toll Free: 877.939.0334
    Email: orders@orthout.com
    Toll Free Fax: 877.939.0123